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Other Services Offered

Service 1
SERVICE 1 — TOURISM INFORMATION AND VISITOR ASSISTANCE
Description:
Provides accurate, up-to-date information on attractions, routes, accommodations, activities, and local rules, and offers basic assistance to ensure a safe and pleasant visit.
Office/Division:
Marketing, Promotions & Visitor Services (Frontline)
Classification:
Simple
Type:
G2C
Who May Avail:
Tourists, visitors, general public
Fees:
None
Process Flow:
Inquiry → Receive → Provide info/assistance → Log → End
Item Details
Requirements None
Client Steps 1) Ask in person/online/phone
Agency Actions 1) Receive inquiry 2) Provide info/assistance 3) Record in log
Processing Time 5–15 minutes
Person Responsible Tourist Receptionist I (Frontline)
Legal Basis Ord. 2024-07; R.A. 9593; R.A. 11032; R.A. 10173
Service 1
SERVICE 2 — TOURISM ESTABLISHMENT REGISTRY / INVENTORY
Description:
Registers and updates tourism-related establishments in the municipal database for planning, monitoring, and DOT coordination.
Office/Division:
Standards, Regulation & Compliance
Classification:
Simple to Complex (depends on validation)
Type:
G2B
Who May Avail:
Owners/Operators
Fees:
None
Process Flow:
Submit → Review → (If needed) Validate → Encode/Update → Acknowledge
Item Details
Requirements Registry Form; Business Permit; Barangay Clearance
Client Steps 1) Submit form & documents
Agency Actions 1) Review 2) Validate (if needed) 3) Encode/update 4) Acknowledge
Processing Time Simple: 1 day • With validation: 3–5 working days
Person Responsible Tourist Operations Officer I / Compliance Focal
Legal Basis Ord. 2024-07; R.A. 9593; R.A. 7160
Service 1
SERVICE 3 — PRE-ASSESSMENT & TECHNICAL ASSISTANCE (STANDARDS)
Description:
Conducts on-site pre-assessment and provides guidance on safety, sanitation, environment, and service standards to prepare establishments for compliance/accreditation.
Office/Division:
Standards, Regulation & Compliance
Classification:
Complex
Type:
G2B
Who May Avail:
Tourism establishments
Fees:
None
Process Flow:
Request → Schedule → Inspect → Findings/Advice → Release report
Item Details
Requirements Request letter; Business Permit; Barangay Clearance
Client Steps 1) Submit request 2) Coordinate schedule
Agency Actions 1) Schedule 2) Inspect 3) Write findings 4) Release report
Processing Time 3–7 working days
Person Responsible Tourist Operations Officer I
Legal Basis Ord. 2024-07; R.A. 9593; R.A. 9003; R.A. 9514; R.A. 11058; R.A. 10121
Service 1
SERVICE 4 — ENDORSEMENT FOR DOT ACCREDITATION / COMPLIANCE
Description:
Reviews documents and issues LGU endorsement/referral for DOT accreditation, renewal, or compliance validation.
Office/Division:
Office of the Municipal Tourism Officer / Standards Unit
Classification:
Complex
Type:
G2B
Who May Avail:
Owners/Operators
Fees:
None (DOT fees, if any, are separate)
Process Flow:
Submit → Review → (If needed) Pre-assess → Approve → Issue endorsement
Item Details
Requirements Business Permit; Barangay Clearance; Sanitary Permit; Fire Safety Cert; Others as required
Client Steps 1) Submit complete documents
Agency Actions 1) Review 2) Validate 3) Approve 4) Issue endorsement
Processing Time 3–5 working days (subject to completeness)
Person Responsible Municipal Tourism Officer
Legal Basis Ord. 2024-07; R.A. 9593; R.A. 11032
Service 1
SERVICE 5 — INCLUSION IN TOURISM PROMOTIONS
Description:
Evaluates and includes qualified attractions, events, and establishments in official municipal promotions (social media, posters, brochures, website, fairs).
Office/Division:
Marketing, Promotions & Visitor Services
Classification:
Simple
Type:
G2B / G2C
Who May Avail:
Stakeholders, organizers, establishments
Fees:
None
Process Flow:
Submit → Review content → Approve → Publish/Include → Notify
Item Details
Requirements Request letter/email; Photos; Basic information
Client Steps 1) Submit materials
Agency Actions 1) Review 2) Approve 3) Publish/include
Processing Time 2–3 working days
Person Responsible Tourist Receptionist I / Tourist Operations Officer I
Legal Basis R.A. 9593; R.A. 10173
Service 1
SERVICE 6 — CULTURAL & HERITAGE DOCUMENTATION / MAPPING
Description:
Provides technical support to identify, document, and record cultural and heritage resources for inclusion in the municipal inventory.
Office/Division:
Culture, Heritage & Product Development
Classification:
Complex
Type:
G2C / G2B
Who May Avail:
Barangays, cultural groups, schools, individuals
Fees:
None
Process Flow:
Request → Assess scope → Schedule → Document → Encode → Release summary
Item Details
Requirements Request letter; Brief description of site/item
Client Steps 1) Submit request
Agency Actions 1) Assess 2) Schedule 3) Document 4) Encode 5) Release summary
Processing Time 5–10 working days (depends on scope)
Person Responsible Tourist Operations Officer I
Legal Basis Ord. 2024-07; R.A. 10066; R.A. 7356; R.A. 10173
Service 1
SERVICE 7 — EVENT / TOURISM ACTIVITY COORDINATION & SUPPORT
Description:
Provides technical and coordination support for planning and implementation of tourism and cultural events, including inter-office coordination and documentation.
Office/Division:
Tourism Operations & Development
Classification:
Complex
Type:
G2G / G2B
Who May Avail:
LGU offices, partners, organizers
Fees:
None
Process Flow:
Submit proposal → Review → Coordinate → Approve → Implement → Document
Item Details
Requirements Event proposal; Schedule; Partner list
Client Steps 1) Submit proposal
Agency Actions 1) Review 2) Coordinate 3) Approvve 4) Support implementation 5) Document
Processing Time 5–15 working days (depends on event)
Person Responsible Senior Tourism Operations Officer / Tourist Operations Officer I
Legal Basis Ord. 2024-07; R.A. 9593; R.A. 7160
Service 1
SERVICE 8 — TOURISM STATISTICS, DATA REQUEST, & CERTIFICATION
Description:
Processes requests for available tourism data and issues summaries/certifications, subject to Data Privacy and disclosure rules.
Office/Division:
Administration, Records & Finance Support
Classification:
Simple to Complex
Type:
G2C / G2B / G2G
Who May Avail:
Researchers, offices, stakeholders
Fees:
None
Process Flow:
Submit request → Verify purpose → Check availability → Approve → Release
Item Details
Requirements Request letter; ID (if required)
Client Steps 1) Submit request
Agency Actions 1) Verify 2) Retrieve data 3) Approve 4) Release
Processing Time Simple: 1–2 days • Complex: up to 5 working days
Person Responsible Clerk III / Senior Tourism Operations Officer
Legal Basis R.A. 10173; R.A. 11032; Ord. 2024-07

Other Services Offered

Service 1
SERVICE 1 — TOURISM INFORMATION AND VISITOR ASSISTANCE
Description:
Provides accurate, up-to-date information on attractions, routes, accommodations, activities, and local rules, and offers basic assistance to ensure a safe and pleasant visit.
Office/Division:
Marketing, Promotions & Visitor Services (Frontline)
Classification:
Simple
Type:
G2C
Who May Avail:
Tourists, visitors, general public
Fees:
None
Process Flow:
Inquiry → Receive → Provide info/assistance → Log → End
Item Details
Requirements None
Client Steps 1) Ask in person/online/phone
Agency Actions 1) Receive inquiry 2) Provide info/assistance 3) Record in log
Processing Time 5–15 minutes
Person Responsible Tourist Receptionist I (Frontline)
Legal Basis Ord. 2024-07; R.A. 9593; R.A. 11032; R.A. 10173
Service 1
SERVICE 2 — TOURISM ESTABLISHMENT REGISTRY / INVENTORY
Description:
Registers and updates tourism-related establishments in the municipal database for planning, monitoring, and DOT coordination.
Office/Division:
Standards, Regulation & Compliance
Classification:
Simple to Complex (depends on validation)
Type:
G2B
Who May Avail:
Owners/Operators
Fees:
None
Process Flow:
Submit → Review → (If needed) Validate → Encode/Update → Acknowledge
Item Details
Requirements Registry Form; Business Permit; Barangay Clearance
Client Steps 1) Submit form & documents
Agency Actions 1) Review 2) Validate (if needed) 3) Encode/update 4) Acknowledge
Processing Time Simple: 1 day • With validation: 3–5 working days
Person Responsible Tourist Operations Officer I / Compliance Focal
Legal Basis Ord. 2024-07; R.A. 9593; R.A. 7160
Service 1
SERVICE 3 — PRE-ASSESSMENT & TECHNICAL ASSISTANCE (STANDARDS)
Description:
Conducts on-site pre-assessment and provides guidance on safety, sanitation, environment, and service standards to prepare establishments for compliance/accreditation.
Office/Division:
Standards, Regulation & Compliance
Classification:
Complex
Type:
G2B
Who May Avail:
Tourism establishments
Fees:
None
Process Flow:
Request → Schedule → Inspect → Findings/Advice → Release report
Item Details
Requirements Request letter; Business Permit; Barangay Clearance
Client Steps 1) Submit request 2) Coordinate schedule
Agency Actions 1) Schedule 2) Inspect 3) Write findings 4) Release report
Processing Time 3–7 working days
Person Responsible Tourist Operations Officer I
Legal Basis Ord. 2024-07; R.A. 9593; R.A. 9003; R.A. 9514; R.A. 11058; R.A. 10121
Service 1
SERVICE 4 — ENDORSEMENT FOR DOT ACCREDITATION / COMPLIANCE
Description:
Reviews documents and issues LGU endorsement/referral for DOT accreditation, renewal, or compliance validation.
Office/Division:
Office of the Municipal Tourism Officer / Standards Unit
Classification:
Complex
Type:
G2B
Who May Avail:
Owners/Operators
Fees:
None (DOT fees, if any, are separate)
Process Flow:
Submit → Review → (If needed) Pre-assess → Approve → Issue endorsement
Item Details
Requirements Business Permit; Barangay Clearance; Sanitary Permit; Fire Safety Cert; Others as required
Client Steps 1) Submit complete documents
Agency Actions 1) Review 2) Validate 3) Approve 4) Issue endorsement
Processing Time 3–5 working days (subject to completeness)
Person Responsible Municipal Tourism Officer
Legal Basis Ord. 2024-07; R.A. 9593; R.A. 11032
Service 1
SERVICE 5 — INCLUSION IN TOURISM PROMOTIONS
Description:
Evaluates and includes qualified attractions, events, and establishments in official municipal promotions (social media, posters, brochures, website, fairs).
Office/Division:
Marketing, Promotions & Visitor Services
Classification:
Simple
Type:
G2B / G2C
Who May Avail:
Stakeholders, organizers, establishments
Fees:
None
Process Flow:
Submit → Review content → Approve → Publish/Include → Notify
Item Details
Requirements Request letter/email; Photos; Basic information
Client Steps 1) Submit materials
Agency Actions 1) Review 2) Approve 3) Publish/include
Processing Time 2–3 working days
Person Responsible Tourist Receptionist I / Tourist Operations Officer I
Legal Basis R.A. 9593; R.A. 10173
Service 1
SERVICE 6 — CULTURAL & HERITAGE DOCUMENTATION / MAPPING
Description:
Provides technical support to identify, document, and record cultural and heritage resources for inclusion in the municipal inventory.
Office/Division:
Culture, Heritage & Product Development
Classification:
Complex
Type:
G2C / G2B
Who May Avail:
Barangays, cultural groups, schools, individuals
Fees:
None
Process Flow:
Request → Assess scope → Schedule → Document → Encode → Release summary
Item Details
Requirements Request letter; Brief description of site/item
Client Steps 1) Submit request
Agency Actions 1) Assess 2) Schedule 3) Document 4) Encode 5) Release summary
Processing Time 5–10 working days (depends on scope)
Person Responsible Tourist Operations Officer I
Legal Basis Ord. 2024-07; R.A. 10066; R.A. 7356; R.A. 10173
Service 1
SERVICE 7 — EVENT / TOURISM ACTIVITY COORDINATION & SUPPORT
Description:
Provides technical and coordination support for planning and implementation of tourism and cultural events, including inter-office coordination and documentation.
Office/Division:
Tourism Operations & Development
Classification:
Complex
Type:
G2G / G2B
Who May Avail:
LGU offices, partners, organizers
Fees:
None
Process Flow:
Submit proposal → Review → Coordinate → Approve → Implement → Document
Item Details
Requirements Event proposal; Schedule; Partner list
Client Steps 1) Submit proposal
Agency Actions 1) Review 2) Coordinate 3) Approvve 4) Support implementation 5) Document
Processing Time 5–15 working days (depends on event)
Person Responsible Senior Tourism Operations Officer / Tourist Operations Officer I
Legal Basis Ord. 2024-07; R.A. 9593; R.A. 7160
Service 1
SERVICE 8 — TOURISM STATISTICS, DATA REQUEST, & CERTIFICATION
Description:
Processes requests for available tourism data and issues summaries/certifications, subject to Data Privacy and disclosure rules.
Office/Division:
Administration, Records & Finance Support
Classification:
Simple to Complex
Type:
G2C / G2B / G2G
Who May Avail:
Researchers, offices, stakeholders
Fees:
None
Process Flow:
Submit request → Verify purpose → Check availability → Approve → Release
Item Details
Requirements Request letter; ID (if required)
Client Steps 1) Submit request
Agency Actions 1) Verify 2) Retrieve data 3) Approve 4) Release
Processing Time Simple: 1–2 days • Complex: up to 5 working days
Person Responsible Clerk III / Senior Tourism Operations Officer
Legal Basis R.A. 10173; R.A. 11032; Ord. 2024-07